Refunds, cancellations and subscriptions

Before you buy

CoachED Cricket offers memberships, which renew automatically, and courses and certifications, which are paid once or in instalments. Some have requirements, such as completing an earlier level. Please check these on the course or membership page before you pay.

Please also check that the site works on your device and internet connection. A free account lets you try it first. We can't refund on the basis of device, browser or internet problems.

Subscriptions

Memberships are billed in advance, monthly or yearly, and renew automatically at the end of each period for the same length (a month or a year) until you cancel. You authorise us and our payment processor (Stripe) to charge your card on each renewal.

Subscriptions can be cancelled, upgraded or downgraded, but not paused. We may refuse or cancel a subscription at any time.

Cancelling

Sign in, open Membership and billing in your account and choose Manage subscription, then cancel. Please do this at least 2 days before your next payment date. You'll get an email confirming when your membership ends, and you keep its benefits until then.

You are responsible for cancelling in time. If you have trouble, contact us and we'll help.

Refunds for subscriptions

Subscription payments are not refundable, and we don't give prorated refunds or credits for part of a period, unused time, or upgrades and downgrades. To treat everyone equally, we make no exceptions.

Yearly plans cost less than paying monthly, in return for a 12-month commitment. Only choose a yearly plan once you are sure CoachED suits you; the monthly plan can be cancelled at any time. If you cancel a yearly plan early, you keep access until the end of the year you paid for.

Refunds for courses and certifications

We can refund or cancel a course or certification only if all of these apply:

• you ask in writing within 3 days of registering or paying;
• you haven't started, completed or attempted any quiz, test, assignment, essay or examination; and
• you haven't received a certificate (digital or printed) for the course.

Once a course has been accessed in any other way, it can't be refunded. When a refunded course is removed from your account, you can no longer use any part of it or receive its certificate.

For Level 3 and Level 4, paying secures your place in a cohort. If you can't start with your cohort, contact us before it starts to ask about moving to a later one.

Fees, taxes and other charges

You (or the club, school or organisation paying for you) pay the fees shown at checkout and any taxes or duties that apply. You also pay your own internet and phone costs. We may pass on government or regulatory charges that the law requires.

Questions

If you have any questions about this policy, email info@coachedcricket.com or use our contact form. Nothing in this policy affects your rights under the Consumer Protection Act, ECTA or other consumer law that cannot be excluded.