Negotiation and Conflict Resolution

Online Short Course

From the University of Cape Town (UCT) in collaboration with GetSmarter.

Turn conflict situations into business opportunities using confident, honest negotiation techniques.
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Become a more confident negotiator and better communicator by applying the strategies needed to successfully resolve conflict. Understand the principles behind settling workplace disputes and use them in your broader business negotiations.

You qualify for a 15% discount on this course. Use the code COACH15 when you register to claim your savings.

Who is this course for?

  • Managers who deal with employee requests, expectations, and disputes
  • Professionals seeking to advance their careers with improved persuasive and dispute resolution skills
  • Anyone who wants to become a more confident negotiator

ZAR 9,900 (South African Rands)

Course Includes:

  • 6 weeks, excluding 1 week orientation
  • 7-10 hours of self-paced learning per week, entirely online
  • No prerequisites
  • Certificate of completion
  • English
  • 15% CoachED discount coupon code: COACH15
Find out more
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Module 1

Diagnosing conflict

Explore the causes and appropriate responses to conflict, as well as your personal conflict mode.

Module 2

Negotiation strategies for an effective deal

Examine the strategic principles that facilitate effective negotiation.

Module 3

Understanding negotiation parties and dynamics

Explore persuasive negotiation and consider the ways in which it can be impacted by social and individual factors.

Module 4

Ethics and relationships in negotiation

Discover how to navigate complex ethical issues in negotiation.

Module 5

Choosing dispute resolution mechanisms

Review different dispute resolution processes and consider their appropriateness.

Module 6

Maximising your business impact

Apply dispute resolution principles to organisational systems and strategies.

Your Course Convenor



“My reason for entering this course was due to the fact that in the past (during negotiations), I’ve felt like I’ve entered a gunfight with a knife. The content of this course has taught me how to approach my preparation for negotiations. This course also made me aware of identifying negotiation tactics during a negotiation and how to approach the best outcome of a negotiation. Conflict and dispute resolution (thankfully) is not a topic with which I’m currently faced during my daily work life. That being said, the content of this course has greatly improved my knowledge regarding this topic. The online experience was enlightening; I will enter such a course again in the future, and will motivate any person who is considering this course to do so too.”

Jeandre van Zyl | Vehicle Appraiser, Porsche Centre, Johannesburg

“The content of this course was excellent. The online learning experience was outstanding. I applaud both Professor Alan Rycroft for the curriculum material, and GetSmarter for making the course communication platform quite user-friendly. All in all, an excellent experience!”

Daniel Drew Ryan | Managing Director, Atlantic American Partners

“The content was very good, with a good mix of notes, further reading, and videos. My understanding of the topic has been greatly opened up by this course – so much more to think about at my next negotiation or dispute. The online forums were good for getting feedback from classmates or sharing our experiences, which was always enlightening.”

Dason Chandran | Project Manager, Higgins Management Consultants

Negotiation and Conflict Resolution

From the University of Cape Town (UCT) in collaboration with GetSmarter.